The questions renters actually ask us, answered straight. For booking-specific help, contact us any time.
Full-to-full: your car leaves with a full tank and you return it full to avoid refueling charges. Electric cars leave charged to at least 80% and should come back above 20%.
The deposit depends on the car class and is held on the main driver's credit card — typically $200-$500 for standard classes and more for premium cars. It is released after a clean return check.
A grace period of 59 minutes applies. Beyond that, late returns are charged hourly up to one extra day. Running late? Message us — extending is cheaper than surprising us.
Canada is allowed on most rentals when you tell us at booking so the paperwork is right. Mexico is not permitted on standard rates due to insurance rules.
Pets are welcome in most classes if they ride in a carrier or on a protective cover. All cars are non-smoking; a cleaning fee applies if a car comes back smelling of smoke.
Call or WhatsApp us any time. Roadside assistance is included in every rental, and if the car cannot be fixed quickly we bring a replacement in the same class.
Major credit cards in the main driver's name are required for the deposit. Debit cards are accepted for payment on economy through standard classes at most locations — ask before booking.
Your confirmed WhatsApp quote includes all mandatory taxes and airport fees. Optional extras you add later are the only thing that can change the total.
Yes — one WhatsApp message extends most rentals at the same daily rate (or better, if a weekly rate kicks in). Extensions are subject to the car not being reserved next.
We walk around the car with you, note fuel and mileage, and confirm any new damage against the pick-up report. If all is well, the deposit release starts immediately.